Frequently Asked Questions
How are the maps made?
When will I receive my order?
We make all of our maps to order. For this reason, most orders ship within two to three weeks of when they are placed. If you are ordering a fully custom map, however, we’ll need to get the details hammered-out first and it may take a little bit longer. Rest assured that we will be with you every step of the way! Accessories like stickers and magnets usually ship within two weeks.
What materials do you use?
For our maps, we use thin sheets of either cherry or maple wood. They are mounted onto either clear or teal acrylic, depending on the product. Greenery is either fluff aka flocking used in model train sets or 100% wool felt. We are extremely proud to source all of our material from independent, domestic suppliers.
How long will it take to get backordered items?
Backordered items like stickers and magnets usually ship within three weeks. Our inventory management software isn’t always 100% accurate so actual quantities on hand may vary compared to whats listed on the site. We’ll always do our best to get your order out quickly and let you know if there are any delays.